Who we are
Our website address is https://www.raypodotech.com and https://raypodo.com
This website is operated by Shenzhen Raypodo Information Technology Co., Ltd. (“RAYPODO”, “we”, “us”). Our full contact details are listed at the end of this policy.
Last updated: August 2026
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with Raypodo staff who help you complete the order and provide store services to you.
Where necessary to fulfil your order, information is also shared with other companies in the RAYPODO group and with our logistics and payment providers. These recipients are listed in the “How you can contact us” section below.
If you request a password reset, your IP address will be included in the reset email.
Payments
We accept payments through PayPal, Stripe, and Bank T/T. When processing payments, some of your data will be passed to PayPal, Stripe, and Raypodo Accounting including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Please see the Stripe Privacy Policy for more details.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Information submitted through the contact forms on our site is sent to our company email, hosted by Google Workspace. Google participates in the EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. More information is available here.
Our contact forms are protected by Google reCAPTCHA, which collects hardware and software information such as device and application data for the purpose of distinguishing humans from automated submissions. This use is subject to the Google Privacy Policy and Terms of Service.
While we keep these submissions for customer service purposes they are never used for marketing purposes or shared with third parties.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Analytics and advertising cookies
We use Google Analytics (via Google Tag Manager) and the Meta (Facebook) pixel to understand how visitors use our site and to measure the performance of our marketing. These services set their own cookies and may process your IP address and browsing behaviour. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on, and manage advertising preferences in your Meta account settings.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, maps, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you are located in the European Economic Area or the United Kingdom, you also have the right to access, rectify, restrict or object to the processing of your personal data, the right to data portability, and the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, email us at info@raypodo.com. We will respond within 30 days.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
As we are based in China, personal data you provide will be processed in China and, where our group companies or service providers are located elsewhere, may be transferred to and processed in other jurisdictions including Hong Kong SAR. Where such transfers involve personal data of individuals in the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses.
Additional information
How we protect your data
We are using SSL/HTTPS throughout these sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
This website is protected with one of the world’s leading security WordPress plugins. In addition, access to our servers is restricted to authorized personnel only following industry best practices.
What data breach procedures we have in place
In case of a data breach, system administrators will immediately review affected users and will attempt to reset passwords if needed after informing the user. Where required by law, we will notify the relevant supervisory authority without undue delay.
How you can contact us
If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact us via email or through our contact page.
Data Controller
Shenzhen Raypodo Information Technology Co., Ltd.
Room B502, Building 4, Mingrenju Industrial Park, Maotian Road, Shatian Community, Kengzi Subdistrict, Pingshan District, Shenzhen, Guangdong, China 518122
Phone: +86 (0) 755-2300-1509
Email: info@raypodo.com
Group companies involved in fulfilling your order
Where you place an order with us, your data may also be processed by the following affiliates within the RAYPODO group, strictly limited to what is necessary to complete your order:
- Raypodo Group (HK) Limited — Room S006, 2/F, The Capital, 61-65 Chatham Road South, Tsim Sha Tsui, Hong Kong. Handles proforma invoices, contracts and payment collection.
- Shenzhen Raypodo Technology Co., Ltd. — Room B502, Building 4, Mingrenju Industrial Park, Maotian Road, Shatian Community, Kengzi Subdistrict, Pingshan District, Shenzhen, Guangdong, China 518122. Handles production and shipping.
Regardless of which group company processes your order, you may address any privacy request to the Data Controller above and we will handle it on behalf of the group.
