DHL ESS Adjustment

Dear DHL Customer,

COVID-19 has had significant impacts on the global aviation industry and global supply chains. In order for us to maintain a reliable and high-quality delivery service for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge (ESS) in 2020.

Since the onset of this global pandemic, DHL teams have been adapting and adjusting the operations of our global network to align with new developments, regulatory requirements, and constant changes in capacity and demand.

DHL ESS Adjustment  of the Emergency Situation Surcharge

As market conditions continue to evolve with ongoing situations, the Emergency  Situation Surcharge (ESS) will be adjusted effective November 7th, 2021.

We are making adjustments for specific origin/ destination combinations. This adjustment reflects changes in market dynamics, air capacity availability, and operational restrictions imposed related to COVID-19 measures from the local government.

• Origin China Mainland and China Hong Kong to destinations in the Americas region. From RMB 7/kg to RMB 16/kg
• Origin China Mainland and China Hong Kong to destinations in the Europe region. From RMB 7/kg to RMB 9/kg
• Origin Europe, Americas and Rest of World to destination Australia and New Zealand.From RMB 2/kg to RMB 16/kg

Below, you will find the detail for the adjusted ESS per origin and destination combination.

Please note the ESS is a temporary charge, which allows us to cover part of the operating cost increases and necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

Thank you for your trust and cooperation.

Kind Regards,

DHL