DHL EXPRESS notice for RESTRICTIONS SOUTH-CHINA TO ALL DESTINATIONS

DHL EXPRESS CUSTOMER STATEMENT: RESTRICTIONS SOUTH-CHINA TO ALL DESTINATIONS

Dear Customer

On Tuesday, January 11th, 2022, we were notified of a positive COVID-19 case in our Shenzen (SZX) Gateway in China. As per the protocol issued by the local authorities, we had to suspend our operations within the facility with immediate effect and until further notice.

Our contingency plan was activated and the necessary mandatory quarantine measures were immediately taken. However, with the temporary suspension of the Shenzhen Gateway operations, we see a wider impact on our processing capacity out of the South-China region.

In order to cope with the limited processing capacity out of the South-China region, we need to implement a temporary weight limit restriction of 100 kg per pick up (customer collection) per day, from South-China (CAN/Guangzhou, DGM/Dongguan, ZUH/Zhuhai, SZX/Shenzhen and SWA/Shantou) to all destinations. Hong-Kong (and the rest of China) is not included in this restriction.

This temporary restriction will apply from Wednesday January 12th until Sunday January 16th. On Friday January 14th we will provide you with an update to confirm whether we can resume normal operations without any restrictions from Monday January 17th.

Please rest assured that we remain very close to the situation and our Chinese team on the ground. We will continue to make adjustments to ensure that we remain a reliable partner for all your express shipping needs out of China.

For the latest updates, please refer to the link www.simplydhl.com/covid-19updates or contact your DHL sales representative.

Sincerely,

DHL Express

January 12th, 2022