Dear Customer,
Due to recent severe weather conditions, including last week’s typhoon in South China and Hong Kong, combined with the heavy volume surge after the Chinese holiday period, our normal high levels of efficient shipment processing have been impacted. As a result, we are currently experiencing a shipment backlog in certain key facilities in this region.
In order for us to clear the current backlog, we need to implement a temporary weight limit restriction of 100 kg per pick up (customer collection) per day, from China Mainland and Hong Kong to all destinations.
This temporary restriction applies from Monday 25th October, until Wednesday 3rd November.
On Tuesday 2nd November, we will provide you with an update to confirm whether we can resume normal operations without any restrictions.
Our priority at DHL Express is to maintain a reliable delivery service for you and your customers. We assure you that we will remain very close to the situation, and will remove this temporary pick-up limitation as soon as possible.
We continue to make adjustments and investments to ensure we remain a reliable partner for all your express shipping needs out of China Mainland and Hong Kong.
For the latest updates, please refer to the link www.simplydhl.com/covid-19updates or contact your DHL sales representative.
Sincerely,
DHL Express
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